FAQ

1. How long does shipping take?

The shipping time can vary depending on the supplier and the destination country. Typically, it takes between 7 to 20 business days for the product to be delivered. However, please note that due to unforeseen circumstances such as customs delays or peak seasons, shipping times may be longer.

3. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website.

4. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and make it right. Please note that you may be required to provide photographic evidence of the damage or defect.

5. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we work with third-party suppliers who process and ship orders quickly. We apologise for any inconvenience this may cause and recommend reviewing your order carefully before completing the purchase.

6. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receiving it. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please contact us at officebuddyinfo@gmail.com.

7. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that customs fees, import taxes, and other charges may apply depending on the destination country. These additional fees are the responsibility of the customer. We recommend checking with your local customs office for more information.

9. How can I contact customer support?

If you have any questions or need assistance, please don't hesitate to contact our customer support team at oficebuddyinfo@gmail.com. We are here to help and will respond to your inquiry as soon as possible.

10. Can I change my shipping address after placing an order?

Unfortunately, we are unable to change the shipping address once an order has been placed. This is because we work with third-party suppliers who process and ship orders quickly. We apologise for any inconvenience this may cause and recommend double-checking your shipping address before completing the purchase.